How it Works

Hours of operation: 365 days, 24 hours either on site or on call

We sign an annual agreement with the owner or rental manager which outlines who does what

The property information is set up in our operating system and extranet

Owners log into our website through "Member Log In" and provide, through our extranet reservation interface to our operating system, the details of their reservations as they are received.  Changes can be made through the extranet up to the date of arrival, however any changes made inside of 24 hours of arrival must be called in

We provide registration cards for guests to sign upon arrival and take a guest credit card imprint and pre-authorization on it for property security and to charge for any additional services they request of us

We provide a report of any emergency housekeeping or maintenance services that we had to perform and bill charges for any services required monthly (details of this within agreement)

We provide, at the owner or guest request, extra services ie; gift basket delivery, amenity baskets, resort value package and bill owner monthly or guest at the end of their stay

Our system emails your guest a confirmation, check in information and offer of assistance with concierge services such as discounted lift tickets and transport

Our system emails your housekeeping contractor or up to three recipients, that you specify, details on the reservations so there is no need to follow up with them directly.  Notes can be placed on the reservation with special instructions for front desk or housekeeping

Annual membership fees are billed in advance for the period November 1 - October 31 each year.  Reservation fees for check ins over and above those included in the Membership level are billed each month they exceed the maximum specified amount

After hours operation on call - (Please refer to concierge for more info)